Cancellation Policy

We understand that mistakes happen, and we’re here to help.

Order Cancellation

We accept order cancellation requests within 24 hours of purchase.
To cancel your order, please email info@cutefirst.com with your order number.
Our team will review your request and respond within 24 hours.

If You Canceled by Mistake

If your order was canceled and you wish to continue with the purchase, simply place a new order on our website.
If you need assistance, feel free to email us — our team is happy to help.

Not Sure If Your Cancellation Went Through?

If your cancellation request was successful, you will receive a confirmation email.
If you have not received one, please contact us at info@cutefirst.com and include your order number.

No Self-Cancel Option?

If your order does not show a cancel option or you experience any issues, email us immediately with your order number and request.
We’ll do our best to assist you as long as the order has not begun processing.

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Contact Us

Service Hours: Monday to Friday, 9:30 AM – 6:30 PM
Email: info@cutefirst.com
Phone: +852 67010125
Address: Room 201, No. 10, Lane 1, Fuyu Road, Zhucun Street,
Zengcheng District, Guangzhou City, Guangdong Province, China 511370